Before you start
You must be signed in to the intended mailbox.
What to do
- Check the mailbox identity and open the relevant folder.
- Use search to narrow the sender, subject or other available criteria.
- Read the message and use the available move, flag or read-state controls as needed.
- Check Spam or Junk when an expected message is missing.
What happens next
Messages are available in the selected folder or search results.
If something goes wrong
A filter or folder selection can hide a message. Check those before assuming it was deleted, and follow your mailbox retention policy before emptying folders.
