Before you start
Sign in with the identity that owns the order.
What to do
- Use Account for your shared personal profile, security, companies, payment settings and email preferences.
- Use the Orders, Support and Delivery sections in PC Shop for shop-specific needs.
- Open the intended order to inspect its details and current state. Use Delivery to review the shop delivery details.
- Use the displayed order support route when you need help. Check the purchasing identity before reporting a missing order.
What happens next
Your shared identity and shop records remain in their appropriate locations.
If something goes wrong
Do not create another shared profile to find a missing order. Check the original purchasing identity and keep full address or payment details out of public messages.
